Program Manager, North America Policy

Role overview

Airbnb began in 2007 when two hosts opened their San Francisco home to three guests. Since then, the platform has expanded to millions of hosts and billions of guest arrivals across nearly every country. Its core mission is to help people experience communities in a more authentic way through unique stays and experiences.

Team and mission

You will join Airbnb’s public policy function, which works with elected officials, regulators, and legislators to explain Airbnb and the collaborative economy, communicate the social and economic value it brings to local communities, and share effective approaches from around the world. The team focuses on helping policymakers understand the regulatory issues affecting hosts and on developing practical solutions that support cities and local communities.

The policy organization operates through local campaign teams and uses a mix of policy analysis, strategic partnerships, media outreach, community mobilization, digital channels, content, polling, and data and research methods.

Impact of the role

The Program Manager will help advance the priorities of the US & Canada Campaigns Director by supporting strategy execution and coordinating with regional and global campaign partners as well as cross-functional stakeholders.

Key duties

• Work with the US & Canada Campaigns Director on strategy, analysis presentations, deliverable management, and measurement and reporting for the policy team’s priorities.
• Oversee the creation and rollout of policy programs while keeping approaches aligned and continuously improving across all regions.
• Maintain strong communication between local campaign teams and global leadership, while proactively identifying risks and opportunities.
• Partner with regional campaign teams to produce recurring reporting and tracking materials such as weekly updates, strategic campaign plans, and quarterly policy reports, and ensure milestones and wins are properly documented and shared.
• Make sure projects and initiatives move forward in line with strategic priorities.
• Lead significant strategic efforts that require engagement and alignment with senior internal and external stakeholders, including government contacts.
• Spot operational barriers, process gaps, and effective practices, then recommend improvements that strengthen efficiency across markets and regions.
• Help build a collaborative, innovative culture across global campaign teams.
• Handle administrative support as needed, including calendar coordination, meeting preparation, daily prioritization support, travel scheduling, and expense processing.
• Prepare presentations and reports, research housing and policy topics, draft policy position materials, and conduct ROI assessments.

What you should bring

• Experience independently leading complex cross-functional programs with senior stakeholders, including situations where you do not have formal authority.
• At least 8 years of relevant experience, including political or policy campaign work in the US or Canada, plus a bachelor’s degree or equivalent experience.
• Strong planning and organization skills, with a detail-focused and process-oriented approach that helps create clarity in complex settings.
• Ability to build strategy and connect high-level direction to operational execution that produces measurable results.
• Comfort working in fast-paced environments with changing priorities and tight deadlines, while staying focused and making good decisions under pressure.
• Track record as a coalition builder who can form strong relationships with colleagues and external partners across differing viewpoints and interests.
• Capability to turn unclear, complicated issues into practical action plans and deliver outcomes for teams and the wider organization.
• Excellent written and verbal communication skills in both formal and informal settings.
• Knowledge of North American legislative and regulatory processes, including policy development through government affairs or collaboration with outside counsel and advocacy partners.

Location and work arrangement

This is a US remote-eligible position. The role may occasionally require time in an Airbnb office or attendance at offsites, subject to agreement with your manager. To be eligible for remote work, you must live in a state where Airbnb, Inc. has a registered entity. If you are employed by a different Airbnb entity, your recruiter will confirm which states are available to you. The list of excluded states can change over time.

Inclusion and accommodation

Airbnb welcomes applicants from a broad range of backgrounds and encourages all qualified individuals to apply. The company also provides a disability-inclusive application and interview process. Candidates who need a reasonable accommodation to complete the application process may contact the recruiting team with their full name, the role name, and the accommodation needed. This request is intended only for candidates whose disability prevents completion of the online application.

Pay and benefits

The base salary range for this role is USD 132,000 to USD 154,000 annually. Actual pay may vary depending on training, transferable skills, experience, business needs, and market conditions. The title may cover more than one level. This position may also qualify for a bonus, equity, benefits, and Employee Travel Credits.

Additional notes

Some administrative support tasks are part of the role, including scheduling, meeting preparation, travel coordination, and expense processing.

Responsibilities

• Support strategy, analysis, deliverable tracking, and reporting for the US & Canada policy team.
• Set up and run policy programs with consistent standards and ongoing improvements across regions.
• Keep communication flowing between local teams and global leadership, highlighting risks and opportunities early.
• Coordinate recurring reports, campaign plans, and quarterly policy updates with regional teams.
• Ensure projects move ahead according to strategic goals.
• Drive high-stakes initiatives that involve senior internal and external stakeholders, including government contacts.
• Identify bottlenecks and improvement opportunities and suggest changes that increase operational efficiency.
• Encourage collaboration and innovation across global campaign groups.
• Support administrative needs such as calendars, meetings, travel, and expenses.
• Prepare presentations, reports, policy research, and ROI assessments.

Requirements

• Proven ability to lead complex cross-functional programs independently, including with senior stakeholders and without formal authority.
• Minimum 8 years of relevant experience, including US or Canadian political and/or policy campaign experience.
• Bachelor’s degree or an equivalent combination of education and experience.
• Strong organizational discipline, attention to detail, and a process-oriented mindset.
• Ability to translate strategy into execution and measurable results.
• Comfort operating in fast-changing, deadline-driven environments with sound judgment under pressure.
• Strong relationship-building skills and the ability to work across different perspectives and competing interests.
• Capacity to simplify complex, ambiguous issues into practical plans.
• Excellent written and spoken communication skills.
• Understanding of North American legislative and regulatory processes and policy development through government affairs or advocacy partners.

Perks & benefits

• Competitive base pay in the range of USD 132,000 to USD 154,000 annually.
• Potential eligibility for bonus, equity, benefits, and Employee Travel Credits.
• Remote-eligible role with occasional office or offsite participation.
• Disability-inclusive application and interview accommodations.